App information
- Version
- 13.57.0
- Download size
- 243.46MB
- First released
- 2026-08-05
- Developer
- Intelligent Apps GmbH
- Bundle ID
- de.intelligentapps.ott.client
- Category
- Travel (57,928)
- Developer website
- free-now.com/uk
- Store rating
- ★ 4.9 / 5 · 4,130 ratings
Screenshots
Screenshots come from the App Store listing. They are shown at full aspect ratio, never cropped. Click to enlarge.
Reviews & Analysis
User reviews
-
Arrakis2 ★★☆☆☆ v13.58.0 2026-10-04
Too many scammer taxi drivers
Taxis accept the ride, drive near you location and then either cancel saying you didn’t show up even though only ~30s passed since the notification or they ask you to cancel citing a fake and unreasonable reason. And you still get charged!! This has now happened so many times to friends, family and myself over the last few months. Freenow needs to do something about this scam loopholes as it makes the service unusable.
-
OutriggerP ★☆☆☆☆ v13.58.0 2026-10-06
Idiots Run This
They had my email address wrong, so I could not use the app. When I sent customer service a message that I could not use the app I needed to correct the email address they told me to do it in the app. Which was exactly what I could not do. I sent them another message, they never replied. I wd say these people are idiots and their app is a total fail.
In-App Purchases 1 items · USD
About
## 核心定位与痛点解决 Freenow by Lyft 把欧洲九国的官方出租车、私召车、电动微出行、公交票和机场接驳放在同一入口。它不像 Uber 那样完全依赖网约车运力,而是试图聚合城市中本来就存在、却难被外国旅客直接使用的出租车网络,并加入预开、企业报销等流程。对刚落地、语言不通或需要安全上车点的人,这能降低判断成本;对商旅用户,则提供集中开票与费用管理。但评论反映的痛点并非功能缺失,而是出租车司机是否接单、平台能否控制计价与售后。大量用户遇到司机反复取消、接单后不靠近、错误扣费与客服机器人循环,说明其核心问题仍是线下履约和争议处理没有形成闭环。这也意味着,它更依赖出租车行业的配合意愿,而不是平台自营运力,任何司机端习惯都会直接传导到乘客体验。 ## 核心功能与实测体验剖析 即时叫车是最常用流程,也是问题最集中的流程。评论多次显示,App 会寻找并推送出租车,但大量司机接单后取消,或把车开到反方向、停在附近却不接人;有时乘客被迫等待,取消按钮还会产生约5欧元费用,让人担心被诱导取消。预约和机场接送本应更稳,却有用户反映司机未到、迟到、接错地点甚至提前完成行程。计价体验比展示价更复杂。平台给出预估区间,但用户反复遇到最终金额高于上限。部分城市司机按计价器自报费用,App 显示金额与发票金额不一致;还有额外费用、服务费、Apple Pay 无法补差或现金司机质疑 App 价格。客服对异常扣费的响应被指依赖机器人,要求截图、发票或等待数日,缺少实时人工处理。微出行、公交票和租车虽然能补全短途需求,但评论主要集中在出租车履约失败,说明低频模式无法掩盖高频打车风险。 ## 客观优缺点权衡 (Pros & Cons) 优势有三点:覆盖车型更广,能同时接出租车、微出行与部分公共交通需求;预开90天及企业费用工具适合商旅管理;支付入口多,兼容游客常见账户。缺点也很明确:司机应答和履约不稳是硬伤,多个城市出现满街车却叫不到或频繁取消;价格透明度不足,预估价、最终价、司机计价器和平台费用之间缺少可核验一致性;售后机制弱,当出现未上车仍扣费、绕路、威胁或丢物等情况,用户很难快速获得人工裁决。 ## 适用人群与选型边界 适合短期在欧洲城市移动、愿意把 Freenow 作为辅助叫车入口、并对官方出租车有偏好的用户;也适合企业行政需要统一入口和集中报销的场景。使用时最好选择固定价或可核验计价,保留路线和发票截图。不适合赶飞机、夜间返程、多人行李、无障碍出行,以及任何无法接受取消和额外扣费风险的行程。替代方案可按城市比较 Uber、Bolt、本地出租车应用或酒店电话叫车;选型重点不是广告价,而是应答率、取消规则、最终价格锁定和人工客服。 ## 编辑部综合裁定 (Verdict) Freenow by Lyft 的入口价值仍在,但服务可靠性尚未达到核心出行工具标准。Lyft 接入没有改善出租车司机线下行为,也未建立足够强的争议兜底。建议只把它作为备选:在覆盖稳定城市用于短途或出租车需求,不用于关键行程;若必须预约,提前确认车辆与上车点,并准备好被取消或错误扣费的应对路径。若平台无法在计价、改派和退款上给出稳定规则,品牌联名也不会改变它作为补充渠道的边界。当前版本可以偶尔省钱,但不能作为可依赖的主打车应用。
From the App Store SourceGO ANYWHERE. TRUST YOUR TAXI. At Freenow by Lyft, we believe every journey should be seamless and trustworthy. That's why we're focusing more than ever on getting you reliable taxis, whenever and wherever you need them. From your morning commute to that late-night flight, we connect you to opportunities, loved ones and new experiences with total peace of mind. WHY FREENOW? • Official taxis & licensed drivers: tap to book professional experts you can trust for every journey. • Ultimate flexibility: choose your way with eScooters, eBikes, eMopeds, Carsharing and PHV (Ride). • Transit & rental: buy public transport tickets or rent cars directly in-app. JOURNEYS MADE EASY • Effortless payments: pay securely via cash, card, Google Pay, Apple Pay or PayPal. • Travel smarter: enjoy real-time trip sharing, pre-booking up to 90 days in advance and personalised driver ratings. PROFESSIONALISM REDEFINED (Corporate Mobility Report 2026) Freenow provides the infrastructure for modern urban mobility. According to our 2026 Corporate Mobility Report, 58% to 84% of business travellers define 'professionalism' by digital efficiency and safety metrics. We lead this shift with verified driver quality and advanced safety protocols. ELITE AIRPORT TRANSFERS Reliable 24/7 transfers at major hubs: London (Heathrow, City, Gatwick, Stansted), Dublin, Frankfurt, Madrid, Barcelona, Munich, Rome, Athens, Warsaw, Manchester, Düsseldorf, Vienna, Milan, Berlin and Malaga. TRAVEL FOR WORK? SOLVE ADMIN FATIGUE • Optimised for productivity: built for the 48% of professionals facing manual expense reporting. • Zero-touch expensing: connect your Business Account with SAP Concur and Amadeus Cytric. • Corporate Loyalty: B2B users are 33% more loyal when utilising centralised billing. ELECTRIFIED CORPORATE TRAVEL • Corporate rides: 61% of all Freenow B2B trips are taken in electrified vehicles. • Shared mobility: 79% of all shared vehicle trips are fully electrified. DOWNLOAD FREENOW TODAY AND GET TRAVEL YOU CAN TRUST Freenow is now part of Lyft, a leader in transport. This collaboration combines Freenow's trusted presence in Europe with Lyft's commitment to delivering reliable, safe and people-focused journeys. Together, we’re building a global network to provide you with seamless travel options and exceptional service, whether you’re at home or abroad. FREENOW Q&A WHAT IS FREENOW BY LYFT? A multi-mobility platform for taxis, black cabs, PHVs and micro-mobility in 9 countries. HOW DOES FREENOW SOLVE EXPENSES? Via zero-touch expensing with SAP Concur and Amadeus Cytric. WHAT IS FREENOW'S ELECTRIFIED FLEET? 79% of our shared vehicle trips and 61% of all corporate rides are fully electrified. CAN I PREBOOK? Yes, you can prebook any ride up to 90 days in advance. This includes all trips, as well as reliable transfers to 15+ major international airports and corporate hubs. WHERE DOES FREENOW OPERATE? Austria, France, Germany, Greece, Ireland, Italy, Poland, Spain and the UK.
FAQFAQPage
Who made it?
The developer is Intelligent Apps GmbH, and the app identifier is de.intelligentapps.ott.client.
When was it first released?
It was first released on 2026-08-05, according to our own database record.
Does it have good ratings?
The App Store gives it 4.9 out of 5, from 4,130 ratings.
Every number in these answers comes from the data shown above on this page.