Convexa: Shopify WA Messaging

Convexa Mobile – WhatsApp & Instagram Messaging for Shopify

  Manage your Shopify store's WhatsApp Business and Instagram Direct messages from your
  iPhone. Respond to customers, track orders, and provide professional support wherever
  you are.

  Key Features

  UNIFIED MESSAGING INBOX
  • Manage WhatsApp Business and Instagram Direct in one app
  • View complete conversation history
  • Send text, photos, videos, and documents
  • Real-time message status (sent, delivered, read)
  • Date separators and pinned conversations
  • Push notifications for new messages

  SHOPIFY INTEGRATION
  • View customer order history in chat
  • Access order details, payment, and shipping status
  • Automatic customer synchronization
  • Provide informed support with purchase context
  • Send personalized messages based on order data

  WHATSAPP BUSINESS TEMPLATES
  • Send approved template messages for re-engagement
  • Customize with customer-specific information
  • 24-hour window indicator shows when free messaging is available
  • Fully compliant with WhatsApp Business policies

  CONVERSATION MANAGEMENT
  • Filter by status (unread, replied, open, closed)
  • Quick search through conversations and messages
  • Mark as open/closed or delete conversations
  • Swipe actions for quick operations
  • Unread badges to prioritize important messages

  MULTI-STORE SUPPORT
  • Manage multiple Shopify stores from one app
  • Quick-switch between stores without logging out
  • Store-specific conversation inboxes
  • Perfect for agencies and multi-brand businesses

  MEDIA HANDLING
  • Take photos with camera or choose from gallery
  • Send and receive images, videos, documents, and audio
  • Full-screen image viewer with pinch-to-zoom
  • Upload progress indicators

  ADDITIONAL FEATURES
  • Available in English and Turkish
  • Secure authentication with your Convexa account
  • End-to-end encrypted via official WhatsApp Business API
  • Efficient performance with minimal battery usage
  • Works on WiFi and cellular connections

  Perfect For

  Shopify merchants managing customer support through WhatsApp or Instagram, e-commerce
  teams, and business owners who need mobile flexibility for customer communication.

  How It Works

  1. Install Convexa app on your Shopify store (apps.shopify.com/convexa)
  2. Connect your WhatsApp Business account through Convexa dashboard
  3. Optional: Connect your Instagram Business account
  4. Create mobile login credentials (username and password) in Settings
  5. Download Convexa Mobile and sign in with these credentials
  6. Start managing conversations from your phone

  Requirements

  • Shopify store (any plan)
  • Convexa app from Shopify App Store (apps.shopify.com/convexa)
  • WhatsApp Business API access
  • iOS 14.0 or later

  Subscription & Privacy

  Convexa Mobile requires an active Convexa subscription managed through Shopify. We do
  not store messages longer than necessary. WhatsApp messages use end-to-end encryption.
  Privacy Policy: uniquegamestudio.com/convexa-gizlilik-politikasi

  Recent Updates

  • Instagram Direct messaging support
  • Multi-store account switching
  • Animated message status indicators
  • Conversation pinning
  • Improved keyboard handling
  • Enhanced performance

  Support

  Contact us via in-app chat or email: [email protected]

  About Convexa

  Convexa helps Shopify merchants communicate with customers through WhatsApp Business
  and Instagram Direct. Stay connected, respond quickly, and build stronger customer
  relationships from your phone.

  Download Convexa Mobile today and provide professional customer support from anywhere.