Bolt: Request a Ride

User reviews

• Watchingmarcitz ★☆☆☆☆ v253.0 2026-10-06

  Request a Ride and Drivers Bolt (away from you)

  Update 2 weeks after the original review below: So I bolted from Bolt to Uber and Uber worked flawlessly and usually cheaper than Bolt. BOLT Bolt for Uber Original Review: Just tried Bolt in Portugal and completely unreliable. At the airport had 15 drivers be found and not accept. In Sintra same thing and when agreed to pay the “convince a driver to show up” up charge they told me they would find a driver in 2 minutes. 5 minutes later there was nothing so I Bolted to Uber and got a ride immediately. App is fine but the service is AWFUL. In Evora the driver wouldn’t even leave the station until I agreed over text not to post any complaints on the app because he would be kicked off the app (so my ride was being held hostage) Later in Evora i had been assigned drivers but they cancelled 2 minutes into the 5 minutes they said they would be there in Would you believe l, unprompted, the cleaning lady at our next hotel told us to NEVER take Bolt and Uber is much better and cheaper. Bolt’s corporate logo should be “Wanna get somewhere the Bolt over to Uber” I’ve instructed my travel department to remove Bolt as an approved providrt from all company travel as a result. Informed my trade group as well and a few have already followed suit.

• Gefe57 ★★☆☆☆ v253.0 2026-10-05

  Deceptive Driver

  I had only used Bolt once before which happened to be the prior day. That experience was great. The next day in Lisbon, Portugal I requested an 8 passenger van because of our luggage and there were 4 of us. The 8 passenger van was more than sufficient. The driver arrived, we were at the Lisbon airport, and loaded 4 of our 6 large bags in the back of the van and said that was all of the luggage he could carry. That left 2 medium suitcases and 4 carryon he was refusing to load. He said it was against the law to carry luggage in the passenger compartment. After costing us 9.24 euro more for wait time while we negotiated the ride, he finally decided to do as I recommended, use the empty space in the passenger compartment to place our bags. He was being deceptive. Later after I got home I researched the Law in Lisbon about the luggage and I found that was a lie by the driver. I contacted Customer Support at Bolt and they wouldn’t even let me continue giving them information. They closed the case after their canned answer and that was the end of that. I just requested my account to be closed and deleted the app. I should have used Uber. Beware of deceptive drivers.

From the App Store Source

Make getting around easier with Bolt! Whether you need a ride across town, an airport transfer, or a scooter to zip through traffic, our app makes it easy to move around confidently and conveniently. WHY CHOOSE BOLT? - Request a ride in seconds: enjoy safe, affordable rides with top-rated drivers. - Transparent pricing: see your fare upfront so there are no surprises. - Multiple payment options: pay securely using a credit/debit card, Apple Pay, or cash. EASY ORDERING: - Open the app and set your destination. - Choose from various ride types to suit your needs (Comfort, Premium, Electric, XL, and more). - Track your driver in real time. - Arrive in comfort and rate your experience. SAFETY FIRST: Some of Bolt’s safety features require the app to run in the background. - Emergency assist button: discreetly alert our Safety Team in case of emergencies. - Audio trip recording: record audio during rides for added peace of mind. - Private phone details: your contact information stays confidential when you call a driver. PLAN AHEAD: Need an airport transfer or an early morning ride? You can schedule your trip in advance from 30 minutes to 90 days before your expected pickup time. *JOIN BOLT PLUS TO UNLOCK PREMIUM FEATURES! Get the best of Bolt with Bolt Plus. Enjoy exclusive perks that save you time and money, making every ride smoother and more convenient. *BOLT DRIVE: We're committed to our carbon net zero goal by 2040. That's why we're increasing the lineup of electric and hybrid cars in Bolt Drive, our car-sharing service. You can also rent Bolt scooters and e-bikes via the app. *DELIVER PACKAGES Use the 'Send' ride type to arrange fast and convenient parcel delivery in your city. Bolt is available in 50 countries and 600+ cities worldwide (see the full list at https://bolt.eu/en/cities/). We rebranded from Taxify to Bolt in 2019. Bolt is the perfect taxi alternative for fast, reliable, and affordable rides. The app provides a seamless ride-ordering experience whether you’re commuting, travelling, or running errands. So, the next time you need a ride, choose Bolt! *Bolt options differ by location. Check the app for availability in your city. Earn money driving with the Bolt Driver app. Sign up: https://bolt.eu/driver/ Questions? Get in touch via [email protected] or at https://bolt.eu Follow us on social media for updates, discounts, and offers! Facebook — https://www.facebook.com/Bolt/ Instagram — https://www.instagram.com/bolt X — https://x.com/Boltapp

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