Repair Minder is a complete repair shop management solution — for both shop staff and their customers
Repair Minder is a complete repair shop management solution — for both shop staff and their customers.
FOR REPAIR SHOP STAFF:
• Dashboard & Work Queue
- Daily stats, revenue, and active repairs at a glance
- Personal work queue with priority sorting
- Period comparisons and lifecycle benchmarks
• Device Tracking
- Barcode/QR code scanning for fast device lookup
- Complete repair history and status per device
- Workflow automation with status updates
• Order Management
- Create and manage repair orders with line items
- Track progress through repair stages
- Payment tracking and customer signatures
• Buyback Inventory
- Browse and search your entire buyback device stock
- Filter by status, location, and engineer
- View purchase info, sale prices, refurbishment costs, and device images
• Enquiries & Messaging
- Manage customer support tickets
- Reply with macros and automated workflows
- Bulk actions for efficient queue management
• Client Management
- Customer database with contact details and addresses
- Full order history per client
• Customisable Tab Bar
- Choose which features appear in your main navigation
- Quick access to the tools you use most
FOR CUSTOMERS:
• Real-time Repair Tracking
- Live status updates on your repairs
- View device details and repair progress
• Quote & Pre-authorisation Approval
- Review and approve repair quotes instantly
- Clear pricing breakdown with VAT
• Communication
- Message your repair shop directly
- Get notified when status changes
• Order History
- View all past and current repairs
- Signature capture for device collection
SHARED FEATURES:
- Push notifications for status changes and assignments
- Passcode lock with biometric (Face ID/Touch ID) support
- Dark mode support
Staff accounts require a Repair Minder business subscription.
Customers receive login credentials when dropping off their device.
Contact [email protected] for business setup.